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Current Interruptions:
- There are no current interruptions.
CUC has a 24-hour Fault Reporting Number for customers to report and obtain outage information.
The number is (345) 945-1CUC (1282) and features a computerised
telephone system capable of handling 16 calls simultaneously, 24 hours a day. The system has caller ID and uses customer
information to identify the location of outages and dispatch repair crews.
When you call this number, you will be given step-by-step instructions to report outages.
The options will include:
- Press 1 - if your power is out due to unknown causes
- Press 2 - if your power is out and you know the cause
- Press 3 - for reasons other than power outages
CUC must have accurate telephone numbers, house or building numbers and street addresses for the
system to operate effectively. Please check your current bill and notify CUC's Customer Service Department of any changes.
The telephone system will allow CUC's Response Team to process fault reports more efficiently and
enhance service to you, our valued customers.
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