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Power Outages:
Should I call about outages or are you aware of them?
We are not aware of all outages so please call us if
your service is off. For scheduled outages or
service interruptions, please check the ticker on
the home page.
Why do you ask so many questions when I call
about an outage?
If you are the only customer experiencing an outage,
we want to be sure that the problem requires a field
visit. Many customers have a problem that
does not require CUC's attention. In many cases it is a circuit
breaker that has tripped and you will be on much
faster if you flip the breaker.
Why do I get those short outages?
The electrical system works much like breakers in a
house. If tree branches or moisture cause a short,
the line it is on may trip out.
Cable Locations:
How do I locate underground electrical cables before digging?
Call our Customer Service Department at 345.949.4300 for
more information.
General:
How do I contact CUC?
Telephone: 345.949.5200
Customer Service: 345.949.4300
Emergencies: 345.945.1CUC
(1282)
Fax: 345.949.5203
Customer Service Fax (North sound Road):
949.945.1218
Customer Service Fax (West Shore Centre):
345.949.2858
Customer Service E-mail:
service@cuc.ky E-mail:
info@cuc.ky
Where can I pay my bill?
CUC customers may pay their bills at the following
locations:
CUC's Administration Building on
North Sound Road
CUC's Cash Office at West Shore
Centre on West Bay Road
All branches of Cayman National
Bank, Bank of Butterfield, Royal Bank of Canada,
FirstCaribbean, Scotiabank and British-American Bank
All local Post Offices
Direct debit through a local bank
account
What is the mailing address for my bill
payment?
CUC's mailing address is:
Caribbean Utilities Company, Ltd.
Customer Service Department
P.O. Box 38
Grand Cayman KY1-1101
Cayman Islands
Where can I get a job application?
Check out the
career opportunities section on our website or
contact our Human Resources Department at 345.949.5200.
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