Power Outages:

 
  • Should I call about outages or are you aware of them?
    We are not aware of all outages so please call us if your service is off. For scheduled outages or service interruptions, please check the ticker on the home page.

     
  • Why do you ask so many questions when I call about an outage?
    If you are the only customer experiencing an outage, we want to be sure that the problem requires a field visit. Many customers have a problem that does not require CUC's attention. In many cases it is a circuit breaker that has tripped and you will be on much faster if you flip the breaker.

     
  • Why do I get those short outages?
    The electrical system works much like breakers in a house. If tree branches or moisture cause a short, the line it is on may trip out.



    Cable Locations:

     
  • How do I locate underground electrical cables before digging?
    Call our Customer Service Department at 345.949.4300 for more information.



    General
    :
     
  • How do I contact CUC?
    Telephone: 345.949.5200
    Customer Service: 345.949.4300
    Emergencies: 345.945.1CUC (1282)
    Fax: 345.949.5203
    Customer Service Fax (North sound Road): 949.945.1218
    Customer Service Fax (West Shore Centre): 345.949.2858
    Customer Service E-mail: service@cuc.ky
    E-mail: info@cuc.ky

     
  • Where can I pay my bill?
    CUC customers may pay their bills at the following locations:
  • CUC's Administration Building on North Sound Road
  • CUC's Cash Office at West Shore Centre on West Bay Road
  • All branches of Cayman National Bank, Bank of Butterfield, Royal Bank of Canada, FirstCaribbean, Scotiabank and British-American Bank
  • All local Post Offices
  • Direct debit through a local bank account

     
  • What is the mailing address for my bill payment?
    CUC's mailing address is:
    Caribbean Utilities Company, Ltd.
    Customer Service Department
    P.O. Box 38
    Grand Cayman KY1-1101
    Cayman Islands

     
  • Where can I get a job application?
    Check out the career opportunities section on our website or contact our Human Resources Department at 345.949.5200.
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