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Monday, August 3, 2020

To our Valued Customers,

We continue to focus our efforts on ensuring continuity of electricity service to Grand Cayman and the health and safety of our employees and customers.

Our Customer Service Centre in the Administration Building is now open between 9:00 a.m. and 4:00 p.m. for INQUIRIES ONLY. Only four (4) customers will be allowed in the building at one time. Masks must be worn when inside the building. Our Customer Service Centre at the Caribbean Plaza remains closed to the public until further notice.

As the shelter-in-place restrictions are lifted and we begin to readjust to our normal operating procedures, we want to help you with addressing your account balance by having a repayment option in place. To help mitigate the impact of COVID-19, we are offering extended Payment Plans to qualified customers. Payment Plans are available for residential and commercial customers. Click here for more information on our Payment Plans and the opportunity to sign-up for a plan that fits your budget.

We remind you that CUC has available options via telephone and web services for all of its customer service needs. Our Contact Centre Team can be reached by e-mail at service@cuc.ky and by phone at 949-5200.

For updates on what CUC is doing to assist customers, please visit the "Covid-19 Customer Information" page under the "Customer Service" tab on the Home Page. 

We urge customers to continue acting responsibly by wearing masks when in public, observing the six feet social distancing rule and to wash and/or sanitize hands whenever the opportunity presents itself. Let’s work together to eliminate this virus from our shores and ultimately lessen the impact on our community.

Stay safe,

Your CUC Customer Service Team