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Electrical Service

  • Customer Service
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A security deposit is required to activate a postpaid metered service. No deposit is required for prepaid services. For an existing location, the deposit is assessed upon the historical consumption data available and charged at the equivalent of the average of six (6) weeks of consumption. For new locations, the deposit is calculated upon the basis of the electrical load sheet which should be provided with the application. Once a completed application is submitted, a member of the CUC Customer Services team will contact you to provide the deposit amount and offer various methods of payment.
More information regarding security deposits is available in the Customer Service Code. Please be sure to review the Customer Service Code prior to applying for electricity.
What is my Customer ID
Payment Info
Payment Info

Service connections are available Monday through Friday 8:30 am to 4:00 pm excluding Holidays, with connection of services for new construction generally completed within four (4) to six (6) working days (time may vary based upon weather conditions and the specifics of the work required). Existing meter connections will be activated as requested during the previously stated work hours. Customers are encouraged to submit applications at least three (3) business days prior to required date of service.

In some cases contribution in aid of construction (CIAC) is required from customers, please see Customer Service Code for details.

Company/Strata InformationReset inputs

We recommend that businesses provide an in-office distribution list that all pertinent individuals can be provided with notifications.
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.
Payment Info
Only numerical characters are applicable.
This listing must include the details of the person signing this application on behalf of the organization. Please upload a Registered List of Directors and list of Authorized Signatories (Dated and on Company Letterhead), and samples of signatures.
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.

Service DetailsReset inputs

Block & Parcel where service is required (Only if exact street address has not been issued by Government Planning Department.):
Type of Request: *
Payment Info
A temporary power supply is a connection on site to give an electricity supply for building or construction work and is not configured to support the electricity requirements of a full house. It can be utilized for up to six months, with a short extension available if construction is close to completion. After this time it needs to become a permanent connection, or disconnected.
Note: Services disconnected for longer than six (6) months require approval for reconnection from the Cayman Islands Government Planning Department (BCU).
Type of Organization: *
Type of Service: *
(Prepay is only available to single phase service customers.)
Please note e-bills are delivered 7-10 days earlier than paper bills. No paper bill is mailed with the selection of this option.
*
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB. Allow maximum 3 files.
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.

Declaration & Agreement

The undersigned declares that the information provided on this application is true and accurate and understands that any false declarations may result in reassessment of deposit and/or disconnection of service.

Having agreed to pay/transfer a deposit to Caribbean Utilities Company, Ltd. [CUC], the undersigned hereby applies for service in accordance with the current Schedule of Rates, the Customer Service Code and other terms and conditions of supply in force, regulating the use and supply of electricity, or any effective superseding schedule governing this class of service. The undersigned understands and agrees to the terms herein and acknowledges and agrees to the right of CUC to require security deposits or advance payments where these are deemed appropriate or necessary by CUC. In the case that CUC requests such a deposit, the undersigned agrees to pay the same to CUC forthwith upon demand.

It is further agreed that should CUC or the undersigned terminate this service, the undersigned will be liable for all unpaid amounts and authorize CUC to transfer any outstanding amounts to any of the undersigned’s active CUC accounts.

Privacy Notice: Personal information collected by CUC is accessible only by authorized personnel and is used for connection of electricity services, notifications relating to your electricity account(s) and distribution and collection of other relevant information affecting service(s). For further details please review our full Privacy Policy. CUC will contact customers to notify of imminent disconnection and outages. Information is also shared with third parties in relation to the collection of funds, both for current and overdue balances. It is the customer’s responsibility to notify CUC if contact details have changed.
Please Note: All Account Holders are required to notify CUC in writing to request termination of Service. The Account Holder remains liable for all charges for the service accrued to the date of termination.
I accept all terms and conditions and agree to all policies.
What is my Customer ID
Payment Info
Payment Info

Service connections are available Monday through Friday 8:30 am to 4:00 pm excluding Holidays, with connection of services for new construction generally completed within four (4) to six (6) working days (time may vary based upon weather conditions and the specifics of the work required). Existing meter connections will be activated as requested during the previously stated work hours. Customers are encouraged to submit applications at least three (3) business days prior to required date of service.

In some cases contribution in aid of construction (CIAC) is required from customers, please see Customer Service Code for details.

Account Information

Applicant #1Reset Inputs
Payment Info
Only numerical characters are applicable.
(Used to assist with distinguishing between Account Holders with the same name.)
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.
Applicant #2 (If more than one)Reset Inputs
Payment Info
Only numerical characters are applicable.
(Used to assist with distinguishing between Account Holders with the same name.)
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.

Service DetailsReset Inputs

Block & Parcel where service is required (Only if exact street address has not been issued by Government Planning Department.):
Type of Request: *
Payment Info
A temporary power supply is a connection on site to give an electricity supply for building or construction work and is not configured to support the electricity requirements of a full house. It can be utilized for up to six months, with a short extension available if construction is close to completion. After this time it needs to become a permanent connection, or disconnected.
Note: Services disconnected for longer than six (6) months require approval for reconnection from the Cayman Islands Government Planning Department (BCU).
Type of Dwelling: *
Type of Service : *
(Prepay is only available to single phase service customers.)
Please note e-bills are delivered 7-10 days earlier than paper bills. No paper bill is mailed with the selection of this option.
*
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB. Allow maximum 3 files.
jpg, jpeg, gif, bmp, pdf, and png image formats are supported. The PDF file should be a maximum size of 5 MB and the other file's maximum size should be 10 MB.

Declaration & Agreement

The undersigned declares that the information provided on this application is true and accurate and understands that any false declarations may result in reassessment of deposit and/or disconnection of service.

Having agreed to pay/transfer a deposit to Caribbean Utilities Company, Ltd. [CUC], the undersigned hereby applies for service in accordance with the current Schedule of Rates, the Customer Service Code and other terms and conditions of supply in force, regulating the use and supply of electricity, or any effective superseding schedule governing this class of service. The undersigned understands and agrees to the terms herein and acknowledges and agrees to the right of CUC to require security deposits or advance payments where these are deemed appropriate or necessary by CUC. In the case that CUC requests such a deposit, the undersigned agrees to pay the same to CUC forthwith upon demand.

It is further agreed that should CUC or the undersigned terminate this service, the undersigned will be liable for all unpaid amounts and authorize CUC to transfer any outstanding amounts to any of the undersigned’s active CUC accounts.

Privacy Notice: Personal information collected by CUC is accessible only by authorized personnel and is used for connection of electricity services, notifications relating to your electricity account(s) and distribution and collection of other relevant information affecting service(s). For further details please review our full Privacy Policy. CUC will contact customers to notify of imminent disconnection and outages. Information is also shared with third parties in relation to the collection of funds, both for current and overdue balances. It is the customer’s responsibility to notify CUC if contact details have changed.
Please Note: All Account Holders are required to notify CUC in writing to request termination of Service. The Account Holder remains liable for all charges for the service accrued to the date of termination.
I accept all terms & conditions and agree to all policies.
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