For Immediate Processing:
For processing within 3-5 days:
No. We will no longer be accepting disconnection payments at our office. However, payments over the phone, on our website and at one of the agent locations are all linked directly to our system and will result in a work order automatically being created for reconnection. Typically, reconnection occurs within 60 to 90 minutes after the payment has been made.
We are available in office, over the phone and via email to discuss payment plans, extensions, urgent reconnections and any other need you may have.
No, fees will not be charged.
Tell us immediately - we listen. We can be reached in person, via phone, via our website and via email.
Yes, our dropbox is still an option however cheque and drafts only.
New customers setting up an account can pay their deposits in office as long as the payment method is NOT cash. Cash is no longer accepted at our locations.
Cheques or drafts can be mailed to CUC’s attention or dropped in the drop boxes located at the Administrative building on Sparky Drive or at Caribbean Plaza. Payments over the phone, via our website and through our agents are direct payments.
Please call or visit our offices at the Administrative building on Sparky Drive or at Caribbean Plaza to determine if you qualify for a payment arrangement or payment extension. Customers requesting a payment arrangement or payment extension can make the partial payment required of the plan or extension during the visit via debit card, credit card or cheque.
To offer greater convenience to our customers:
We have 4 cashiers in total at our locations which are being replaced with 7 payment locations throughout the island.
Our offices were only opened for payments between 8:30 a.m. to 4:00 p.m. However, the majority of our agents are open to take CUC payments between 6:00 a.m. and 8:00 p.m.
We will be offering Pre-Pay services soon and would like to provide greater flexibility for top up.
We will turn our attention to other service offerings including energy audits and general queries which can be addressed in person, over the phone and via email.