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Introducing e-Billing

In an effort to better serve our customers, CUC has introduced the first phase of our e-Billing system, which involves the distribution of electronic bills to customers via e-mail. The second phase, which allows customers to pay their bills online, is currently being worked on and will be operational in the near future.

 

What is e-billing?

e-Billing or electronic billing is the electronic delivery of invoices (bills) and related information by a company to its customers.

 

How does it work?

e-Billing enables billers to create and distribute digital bills to their customers. The obvious advantage of an e-Bill from a customer's perspective relates to timing. The customer no longer needs to wait for a bill to arrive in the mail.

 

How can I sign-up for e-Billing?

There are four ways to sign-up
  1. Send a request for e-Billing services via e-mail to service@cuc.ky. Remember to include the e-mail address you require the e-Bill to be sent to.
  2. Mail or fax a letter addressed to the Supervisor Customer Service requesting e-Billing services.
  3. Complete a Customer Directive Form, which can be accessed and downloaded from this page (see below), and return it via e-mail, mail or fax or drop it off to one of our Cash Offices on North Sound Road or in the Caribbean Plaza Center.
  4. Complete a Customer Directive Form at one of our Cash Offices on North Sound Road or in the Caribbean Plaza Center.

 

If I enroll in e-Billing, will I continue to receive a paper bill in the mail?

Once you sign-up for e-Billing, paper bills will eventually be phased out.

 

Forms

 

Reminder

Once you begin receiving your bills electronically, please remember to notify our Customer Service Department if you change your e-mail address.

For further information on e-Billing, please contact one of our Customer Service Representatives at 949-5200 or via e-mail at service@cuc.ky

The Customer Service Department's fax number is 945-1218.