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New Payment Options

Payments are no longer accepted at CUC's Customer Service Centres.

We offer the following convenient Payment Methods for paying your bills.



No. We will no longer be accepting disconnection payments at our office.  However, payments over the phone, on our website and at one of the agent locations are all linked directly to our system and will result in a work order automatically being created for reconnection.  Typically, reconnection occurs within 60 to 90 minutes after the payment has been made. 

We are available in office, over the phone and via email to discuss payment plans, extensions, urgent reconnections and any other need you may have.

Tell us immediately - we listen.  We can be reached in person, via phone, via our website and via email.

Yes, our dropbox is still an option however cheque and drafts only.

New customers must apply for electrical service via our online application, which is available on the CUC website. Upon confirmation of the account set-up, deposits are paid via the QuickPay link, which is provided in the e-mail.

Cheques or drafts can be mailed to CUC’s attention or dropped in the drop boxes located at the Administrative building on Sparky Drive or at Caribbean Plaza.  Payments over the phone, via our website and through our agents are direct payments.

If you are having difficulty paying your total balance or paying your current bill(s), you may be eligible for a CUC paymant plan. Customers may request a payment plan by completing the relevant form (click here).

To offer greater convenience to our customers.

There are now 11 payment locations throughout Grand Cayman accepting in-person payments, many of which accept payments between 6:00 am and 8:00 pm nightly.

Other bill payment options include (click here).

Power Outages

We are not aware of all outages so please call us if your service is off. For scheduled outages or service interruptions, please check the ticker on the home page.
If you are the only customer experiencing an outage, we want to be sure that the problem requires a field visit. Many customers have a problem that does not require CUC's attention. In many cases it is a circuit breaker that has tripped and you will be on much faster if you flip the breaker.
The electrical system works much like breakers in a house. If tree branches or moisture cause a short, the line it is on may trip out.

Cable Locations

Call our Customer Service Department at (345) 949-5200 for more information.


Telephone : 345.949.5200
Emergencies : 345.945.1CUC (1282) Fax : 345.949.5203
Customer Service Fax (North Sound Road) : 949.945.1218
Customer Service Fax (Caribbean Plaza) : 345.949.2858
Customer Service E-mail :
E-mail :
CUC's mailing address is :

Caribbean Utilities Company, Ltd.

Customer Service Department
P.O. Box 38
Grand Cayman KY1-1101
Cayman Islands
Check out the "Careers" section on our website or contact our Human Resources Department at 345.949.5200.