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New Payment Options

For Immediate Processing:

  1. Online via our website,
  2. Over the phone when you call 949-5200,
  3. On person at our agent locations and
  4. Via direct debit.  

 

For processing within 3-5 days:

  1. Via the local banks (in person or utilizing online banking),
  2. Via the local post offices,
  3. By mail to our offices,
  4. Via drop box at our two locations.

No. We will no longer be accepting disconnection payments at our office.  However, payments over the phone, on our website and at one of the agent locations are all linked directly to our system and will result in a work order automatically being created for reconnection.  Typically, reconnection occurs within 60 to 90 minutes after the payment has been made. 

We are available in office, over the phone and via email to discuss payment plans, extensions, urgent reconnections and any other need you may have.

Tell us immediately - we listen.  We can be reached in person, via phone, via our website and via email.

Yes, our dropbox is still an option however cheque and drafts only.

New customers setting up an account can pay their deposits in office as long as the payment method is NOT cash.  Cash is no longer accepted at our locations.

Cheques or drafts can be mailed to CUC’s attention or dropped in the drop boxes located at the Administrative building on Sparky Drive or at Caribbean Plaza.  Payments over the phone, via our website and through our agents are direct payments.

Please call or visit our offices at the Administrative building on Sparky Drive or at Caribbean Plaza to determine if you qualify for a payment arrangement or payment extension. Customers requesting a payment arrangement or payment extension can make the partial payment required of the plan or extension during the visit via debit card, credit card or cheque.

To offer greater convenience to our customers:

We have 4 cashiers in total at our locations which are being replaced with 7 payment locations throughout the island.

Our offices were only opened for payments between 8:30 a.m. to 4:00 p.m. However, the majority of our agents are open to take CUC payments between 6:00 a.m. and 8:00 p.m.

We will be offering Pre-Pay services soon and would like to provide greater flexibility for top up. 

We will turn our attention to other service offerings including energy audits and general queries which can be addressed in person, over the phone and via email.

Power Outages

We are not aware of all outages so please call us if your service is off. For scheduled outages or service interruptions, please check the ticker on the home page.
If you are the only customer experiencing an outage, we want to be sure that the problem requires a field visit. Many customers have a problem that does not require CUC's attention. In many cases it is a circuit breaker that has tripped and you will be on much faster if you flip the breaker.
The electrical system works much like breakers in a house. If tree branches or moisture cause a short, the line it is on may trip out.

Cable Locations

Call our Customer Service Department at 345.949.4300 for more information.

General

Telephone : 345.949.5200
Emergencies : 345.945.1CUC (1282) Fax : 345.949.5203
Customer Service Fax (North Sound Road) : 949.945.1218
Customer Service Fax (Caribbean Plaza) : 345.949.2858
Customer Service E-mail : service@cuc.ky
E-mail : info@cuc.ky
CUC customers may pay their bills at the following locations:
  • Online PowerPay
  • By Telephone
  • CUC's Customer Service Centre in the Company's Administration Building on North Sound Road
  • CUC's Customer Service Centre at the Caribbean Plaza on West Bay Road
  • All branches of Cayman National Bank, Bank of Butterfield, Royal Bank of Canada, FirstCaribbean, Scotiabank and Fidelity Bank
  • All local Post Offices
  • Brown's Esso "On the Run" in Industrial Park in George Town and in Red Bay
  • JN International Money Transfer in Trinity Square on Eastern Avenue
  • Direct debit through a local bank account
CUC's mailing address is :
 

Caribbean Utilities Company, Ltd.

Customer Service Department
P.O. Box 38
Grand Cayman KY1-1101
Cayman Islands
Check out the "Careers" section on our website or contact our Human Resources Department at 345.949.5200.